We hope that you will be satisfied with your purchase however in the rare case you are not, we have tried to comply our returns process as much as possible to make returning your item as quick and convenient as possible.
If items are returned used and unsaleable, the item will be returned to you and the charges will apply.
For the purpose of hygiene, we are unable to accept returns for personal care products if the packet/packaging is unsealed. This includes nappies, dummies, combs, mattresses, breast pumps, sterilisers and bottle warmers. This does not affect your statutory rights.
To return an item please email us on firstname.lastname@example.org quoting your order number. Our customer services team are open Monday to Saturday from 9 am to 6 pm.
With all returns, once we have received your email to arrange the return you will be sent instructions.
You can choose to organise your own returns at your own cost and risk or request a collection using our collection service. Please note this will incur a charge (see below).
As long as items are returned unused a refund will be processed within 2-3 working days of it being received by our team. Please note this can sometimes take slightly longer during sale period and holidays. Refunds will be credited back to the original payment method used once the cost of your return has been deducted.
Please note our charges as stated below still apply if delivery is refused and you have failed to notify us of your wish to cancel or return your order unless the product is faulty/damaged (once this has been verified by our inspection centre)
Please note delivery costs are non-refundable.
If You Change Your Mind
All items we sell online are covered by consumer contract regulation which means you are entitled to a 14 day cooling off period. Simply notify us within 14 days from the date of your receipt that you wish to return your item. All items must be returned in an unused resalable condition along with your invoice and we will give you a full refund or exchange.
Made To Order
Made to order or personalised items are non-refundable unless they are faulty.
Any items purchased between 1st December to 24th December are eligible for extended returns. Which means you have until 31st January to return the items in an unused condition to be eligible for a full refund or exchange.
Faulty Items/Manufacturing Faults
Generally, all products come with a 6-month warranty, this is dependent on the product purchased and the brand. The warranty usually covers manufacturers warranty but not wear and tear or accidental damage; we recommend that you register with the manufacturer. Please check the manufacturer’s website for further details.
If a fault is reported within 30 days from the date of your receipt we will give you a refund or replacement following confirmation of fault by our team.
In this situation we will arrange collection of your item, no collection fee will be payable unless the item is found to not have a manufacturing fault. If your item is lightweight you may be asked to return the item by post with a pre-paid stamp.
It is recommended that you retain the original packaging through the guarantee period as the item(s) will need to be boxed if they need to be collected.
If reported over 30 days and within the guarantee period, we will initially attempt to repair the item, if this is not possible we will give you a replacement. If this is not possible a refund will be arranged. We will arrange for collection of the item at no extra cost unless the item is found to not have a manufacturing fault.
After the guarantee period has expired if your product is no longer within the guarantee period we will obtain a quote from the manufacturer for repair; this does not affect your statutory rights.